Terms of Sales
It is previously specified that the present conditions apply between:
via the online sales website www.boutique.lilyrosecreations.com
Registered in France under the number Siret 53445009300016.
All customers visiting or making a purchase
via the website or by email
These terms and conditions are intended to govern the relationship and the terms of distance selling between Lilyrose Creations and any user of the site of said company.
Any confirmation by the customer of an order entered on the site Lilyrose Creations implies the irrevocable adhesion to the general conditions of sale. As these general conditions of sale may be subject to change, the applicable conditions are those in force on the Lilyrose Creations website at the date of placing the order by the customer.
Lilyrose Creations recalls that its sales are exclusively reserved for natural persons who purchase for their personal needs and have a physical address of residence. Minors do not have the possibility of concluding this contract.
1- The products
Each item on the Lilyrose Creations website is described and presented as accurately as possible. A detailed indicative sheet with photo is accessible by clicking on the article. The photographs and texts inscribed and illustrating the products presented are not contractual. Lilyrose Creations takes the utmost care in putting information on the essential characteristics of products online, including technical descriptions from its partners and suppliers, and photographs illustrating the products.
The products are offered within the limits of available stocks, it being specified that Lilyrose Creations makes every effort to ensure that the majority of products are always available. Breaks may occur between the time the customer places the order and the time Lilyrose Creations receives payment, resulting in a possible discrepancy between the order and the invoice. In this case, the customer is informed of the unavailability and, if necessary, it is refunded without delay.
Prices are quoted in euros all taxes included and delivery charges that remain the responsibility of the customer unless otherwise specified or conditions. All orders are payable in euros. The products will be billed based on the rates in effect at the time of registration of the order. The products remain the property of Lilyrose Creations until full payment of the price.
3- Registration of a new client
During the first order, and to customize the environment of each customer, a username and password are chosen by it. A unique control of the identifier is then performed by the system. A customer only registers once on the site. The customer is fully responsible for his username and password, they are valid proof of identity and commits to any order placed through them.
4- The order
Any order implies express and irrevocable acceptance of prices and descriptions of products available for sale. The customer declares to have read and accepted these terms and conditions of sale before confirming any order. The order is definitively validated by the customer only once his mode of payment chosen. However, it will definitely be taken into account by Lilyrose Creations once the method of payment received effectively. The commitment of Lilyrose Creations is only up to the computer validation of the order. Only the information of the purchase order and the invoicing are contractual.
Once the order is validated by the customer, his invoice is presented to him, integrating the value of the shipping costs and deducting if necessary the reductions of which he could be beneficiary. The amount to be paid by the customer is indicated VAT in euros.
6- Delivery Rates
The shipping costs are fixed according to the official tariffs of the carriers.
The customer has the possibility to choose his method of payment. Payment is made online by credit card via Paypal, or by bank transfer. The account is debited with the total amount of the order made by the customer. Regarding the different payment options, see the section “Means of payment accepted”.
The ordered items are shipped to the delivery address specified during the order process. After each order process a confirmation is sent by email to the customer mentioning the identity of the buyer and the delivery address. The products are shipped after receipt of the order and its payment within three days of the order except in cases of force majeure (illness, postal strike …) in this case, the customer is immediately notified.
8- The returns
The customer has a period of 7 days from the receipt of the parcel to dispute the defective or inaccurate products compared to the order, and after obtaining confirmation of Lilyrose Creations. After this period, the delivered products will be deemed compliant and accepted by the customer, and Lilyrose Creations reserves the right to refuse the exchange, have, or refund. In the case of a new shipment on the occasion of a change of product, it will be invoiced or refunded the price difference related to the new purchase, and the shipment will be made to the address indicated on the first order. Lilyrose Creations agrees to refund by check, or to exchange defective products or do not correspond to an order in a period less than or equal to 15 working days after receipt of the return by the customer.
9- Right of withdrawal – Satisfied or refunded
If the customer changes his mind and does not wish to keep the item he has ordered, he must return it to Lilyrose Creations, at his own expense, in its original packaging within 7 clear days from the date of purchase. receipt of the property. Lilyrose Creations will refund at the latest within 15 days, the full amount of items returned in good condition. Return shipping costs will be borne by the customer. Only the price of the products purchased will be refunded subject to the condition in which it was returned to the sender. Items made to order can not give rise to a return or a refund.
10- Protection of personal data
Nominative information: the information of personal information collected in the context of distance selling is mandatory, this information is necessary for the processing and delivery of orders and for the preparation of invoices. This information is strictly confidential and is only for Lilyrose Creations.
11- Intellectual property
All elements of the Lilyrose Creations website, whether visual about the design or underlying technology, images or any other information contained on the site, are protected by copyright, trademarks and patents. They are the exclusive property of Lilyrose Creations. By connecting to the website created by Lilyrose Creations, the customer is prohibited from copying or downloading all or part of its content, unless prior express consent of Lilyrose Creations. The user who has a personal website and who wishes to place a simple link for his personal use on his website that links directly to the Lilyrose Creations homepage must compulsorily request authorization. to said company. It will not be in this case an implicit agreement of affiliation. In any case, any link, even tacitly authorized, must be withdrawn at the request of Lilyrose Creations.
Lilyrose Creations, has, for all stages of access to the site, the ordering process, delivery or subsequent services, an obligation of means. The responsibility of Lilyrose Creations, can not be engaged for the inconveniences or damages inherent to the use of the Internet network, in particular a break of the service, an external intrusion or the presence of computer viruses, or of any fact qualified of force majeure, according to to the case law. In addition, Lilyrose Creations, releases its responsibility for any breach of its contractual obligations in the event of force majeure or fortuitous, including without this list is exhaustive strike internal or external, including postal services and means of transport and / or communications, fire, disaster, internal or external breakdown, and in general any event that does not allow the proper execution of orders.
The parties agree that Lilyrose Creations, as of right, may modify its service and, if applicable, make such changes in the online terms and conditions. Lilyrose Creations, invites the customer to each new order to read carefully the general conditions of sale in force.
These conditions apply for the duration of online services offered by Lilyrose Creations, subject to changes made in accordance with Article 14.
These general conditions of sale are subject to French law. The language of this contract is French. In case of dispute, the customer and Lilyrose Creations, undertake to seek an amicable solution, failing which, the French courts will be competent. Litigation with a client is followed by Lilyrose Creations.
16- Legal notices
SIRET n ° 53445009300016